ruQueue is Rutgers University's Queue-based Ticket Problem Tracking system.
You can use this
web-based
software to track any kind of request made to
your organization.
The typical ruQueue use-case would be:
- An end user calls the Help Desk with an issue.
- A consultant creates a ticket describing the issue.
- The ticket is placed in a queue appropriate
for the issue.
- The watcher of the queue is then notified of
the ticket.
- The watcher resolves the issue, contacts the end
user, and the ticket is then closed.
ruQueue has a variety of
features to help
you solve your problems in the above queue-based style.
ruQueue was written in
PHP and
MySQL
and is
Free Software.
See
Getting ruQueue for more
information.
